Provider Contact Us

Claim Inquiry: Void / billing errors, corrected claims, overpayment, or allowable questions.

General Questions: Benefits, eligibility, medical policies, and more.

Forms Library: Appeals, Claims, Credentialing, Prior Authorization, etc. Log in to view full list of forms.

Phone

Blue KC Provider Hotline: 816-395-3929

Prior Authorization / Pre-Determination: 816-395-3989
View Prior Authorization requirements and submit requests with your provider portal account

Portal Account & Password Support: 816-395-3700
We're here to help you create your online provider portal account, unlock your account, and reset your password.

Pharmacy Hotline: 816-395-2176

Lucet Behavioral Health: 816-237-2354

EDI Help Desk: 800-472-6481
(Not for portal issues, please see Portal Account & Password Support phone number above for assistance with Blue KC portals)

Blue Card
Dedicated team partnering with other Blues plans to support members receiving out-of-area care

Medicare Advantage

Medicare Supplement

ACA

Mail:

Blue Cross and Blue Shield of Kansas City
PO Box 419169
Kansas City, MO 64141

MA/Med Supp Provider Paper Claims & Written Inquiries:

Blue KC MA & Med Supp
Attn: Government Programs
PO Box 410080
Kansas City MO 64141

ACA/IFP/QHP Provider Paper Claims & Written Inquiries:

Blue Cross and Blue Shield of Kansas City
Attn: QHP IFP ACA
PO Box 411408
Kansas City, MO 64141

Dental Provider Representative

Visit:

Blue KC Headquarters
One Pershing Square
2301 Main Street
Kansas City, MO 64108